xbji Frequently Asked Questions

At xbji, cricket betting covers a range of markets including Match Winner, Toss Winner, Top Batter, Top Bowler, Method of First Wicket, Total Runs per Innings, Over/Under, and Powerplay Runs. Ball-by-ball markets may also be available in live betting. Full details of each market are shown on the betting slip.

If a match is abandoned or declared no-result without completing the minimum required overs, that market's bets are generally voided and your stake is refunded. In an accumulator bet, if one leg is voided it is removed and the remaining odds are used to settle the bet. See the Betting Rules page for specific conditions.

Yes, BPL and international matches — such as the T20 World Cup or ICC tournaments — both offer the same types of markets. However, the number of available markets and the quality of odds may vary by tournament. Major international tournaments generally offer more markets.

An accumulator (or "acca" / "parlay") bet combines multiple selections into a single bet. The odds of each selection are multiplied together to form the total odds. If all selections are correct you win the full amount, but if any one selection is wrong you lose the entire bet. The risk is higher, but so is the potential return.

Decimal odds are the simplest format. Multiply your stake by the odds to get your total return (including your original stake). For example, if Bangladesh's odds are 2.50 in a Bangladesh vs India match and you bet ৳100, your total return if you win is ৳250 — a profit of ৳150. Odds never go below 1.00.

xbji currently supports five deposit methods: bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank can be used. Mobile banking deposits are generally processed instantly.

xbji itself does not charge any fees on deposits. However, your mobile banking service or bank may apply their own service charges — this depends entirely on that provider's policy. Check the applicable charges in your bKash or Nagad app before depositing.

First, save your transaction reference number. Wait a short while, as bank transfers can take a little time. If your balance has not appeared within 15–20 minutes, contact us via live chat or at [email protected] with that reference number and our team will resolve it promptly.

The minimum deposit amount at xbji is ৳500 across all payment methods. No amount below this can be accepted. The minimum withdrawal limit is also ৳500.

Each week, a portion of your net losses is credited to your account as cashback. The cashback rate depends on your VIP tier — up to 0.3% at Bronze, up to 0.7% at Silver, and up to 1.0% at Gold. Weekly cashback is processed every Monday.

The more actively you play, the faster you can move to a higher tier. Regular deposits and gameplay allow you to progress from Bronze to Silver and then to Gold. You can track your tier progress in your account dashboard. Contact the support team for specific requirements.

In addition to weekly cashback based on their tier, VIP members may receive dedicated support, priority access to special promotional offers, faster withdrawal processing, and invitations to exclusive events. Benefits become more extensive at higher tiers. Chat with us on live chat for more details.

xbji has three VIP tiers in total: Bronze — the entry-level tier, with up to 0.3% weekly cashback; Silver — the mid-level tier, with up to 0.7% cashback; and Gold — the top tier, with up to 1.0% weekly cashback. Each tier comes with its own benefits and offers.

Some common signs are: feeling the urge to bet more after a loss to try to recover it, being unable to stop playing, neglecting family or work because of gambling, spending more money than you intended, and lying about your gambling. If you notice these signs, it is important to seek help.

You can contact the xbji support team directly via live chat or at [email protected] — they will guide you on the right steps to take. You can also seek advice from a mental health professional or counsellor in Bangladesh. More information is available on our Responsible Gaming page.

xbji is for people aged 21 and above only. Gambling can have a negative impact on the mental development of young people and increases the risk of financial harm. We are strict about age verification and the creation of accounts by minors is completely prohibited.

A cooling-off period temporarily pauses your account for a set length of time. Self-exclusion is a longer-term option where you can deactivate your account yourself. To request either option, contact us via live chat or at [email protected]. We will act quickly and without judgement.

Yes, you can request the support team to set a daily, weekly, or monthly deposit limit for you. Once the limit is active, no deposits above the set amount will be accepted. This is an effective tool as part of responsible gaming.

You can request to cancel a bonus after it has been activated, but any winnings earned from the bonus will be forfeited. Only your original deposited funds will remain. It is a good idea to speak with the support team before cancelling a bonus so you understand the situation fully.

No. The welcome bonus is available only once, with each player's first deposit. If the same person attempts to claim the welcome bonus again by opening a new account, this will be a violation of our rules and both accounts may be suspended.

Slots and casino games generally contribute in full towards wagering requirements. However, some games — such as certain table games or live casino games — may contribute partially or not at all. The terms applicable when claiming a bonus will specify how much each game counts.

Yes, every bonus has an expiry date. If the wagering requirement is not completed within the set time, the bonus and any winnings earned from it will be cancelled. The validity period depends on the offer — read the terms carefully when claiming.

The wagering requirement on xbji's welcome bonus applies only to the bonus amount — not the deposit amount. For example, if you deposit ৳1,000 and receive a 200% bonus of ৳2,000, a 20x wagering requirement means you need to place ৳2,000 × 20 = ৳40,000 in bets before you can withdraw the bonus winnings.